Choosing the right IT support company can be a very strenuous task.
The provision of IT services is made difficult by the continued growth of the IT outsourcing sector. With so many sub-standard IT vendors residing in the capital, it can be very difficult to identify an established organisation that has the resources and in-house knowledge required to provide a consistently high standard of support and customer service.
Having effectively served Ethiopia’s thriving business community for over 10 years, Bantu ICT Solutions would now like the opportunity to become Your IT Department.
Why should you choose Bantu ICT Solutions?
We Are Your Local IT support company.
We exclusively support Ethiopia based clients and their subsidiary offices across the world. We continue to provide a fast onsite and remote computer support service from our Central Addis Ababa service desk.
We offer a smooth transition of IT services.
We have over 10 years’ experience working with Small businesses who decided to move from their previous IT supplier because they were dissatisfied with substandard support levels and poor customer service.
We provide transparency.
- Jargon-free contracts with no hidden surprises
- All inclusive services for a fixed monthly fee
- Real-time updates delivered through our online helpdesk
We deliver a high quality service.
- Elevated customer satisfaction levels with a key emphasis on quality control
- Exceptional customer service standards delivered by our friendly knowledgeable team
- Continuous evaluation of our service levels and a focus on quality control
We offer value for money.
Bantu ICT Solutions delivers an ‘all-inclusive’ IT support service for a low-cost fixed monthly fee. We also provide Ad-hoc ‘ticketed’ pay as you go IT support services for small business users that prefer to pay for their IT services on demand.
We do not tie you into long term contracts.
Bantu ICT Solutions offers transparent rolling IT service contracts with a termination period of no longer than three months. You will not be asked to sign any long-term agreements.
We build long term relationships.
Long-term relationships with our clients are achieved not by long-term contractual commitments, but through delivering a consistently high level of service. The high percentage of clients we obtain via existing client referrals is testament to our professional approach.
We employ clever people.
A high quality service can only be delivered by high calibre staff. Our three-stage recruitment process ensures that only the best IT professionals with the most potential are given the opportunity to join the Bantu ICT Solutions family.
We recognise that knowledge is power.
A deep understanding of the latest technologies together with a comprehensive in-house skill set has kept us at the forefront of the IT support industry in Ethiopia for over 10 years. Every member of staff is subject to regular training programs in numerous fields of expertise.
We don’t like call logging.
We don’t use automated phone systems. Every phone call and email is answered promptly by an IT professional.
We are punctual.
We guarantee that work will commence on all IT issues within the agreed SLA. Our geographical presence in Addis Ababa ensures that onsite support is prompt and your engineer will always arrive on time.
We are pro-active.
Bantu ICT Solutions utilises the latest network monitoring technologies in order to provide a truly Pro-active IT support service. Our engineering team provides a best-advice approach to IT, offering professional, impartial advice to our clients.
We are accountable.
Bantu ICT Solutions understands the importance of our role as your full-time IT services provider. We acknowledge that our responsibilities go beyond day-to-day problem solving and that we are accountable for the overall performance of your IT network.
Contact us today.
Speak directly with a sales associate today by calling +251 91 124 3852 / +251 11 849 3797 or click here to complete our online contact form. We look forward to hearing from you.