Bantu ICT Solutions is...
Bantu ICT Solutions is one of Ethiopia’s original IT Services providers. Our team is made up of professional staff that work from head office in Addis Ababa.
It’s all about building relationships.
Our team of friendly, professional (and extremely enthusiastic) engineers and office staff reflect the human qualities that are outlined in our company values.
The foundation of our success lies firmly in the long-term working relationships we have built with our clients over the past 10+ years. We continue to work closely with numerous customers that have been with us since Windows 98 and over 50% of all new customers come from existing clients referrals.
If we were asked to define our service in a cliche, it would be “Highly professional with a personal touch!”
Positive statistics.
In 2013:
- We completed complex IT projects for Addis Ababa clients. These include full infrastructure upgrades, office moves and cloud migration projects.
- We resolved over 10,000 support issues.
A special team of people.
Exceptional staff can only deliver a high quality service.
Every member of our friendly, helpful technical support team is either a Microsoft Certified Systems Engineer (MCSE), an Apple Certified Support Specialist, or both.
Every staff member is subject to annual training in order to sustain our high service levels and to ensure we have the capability to continue developing our in-house technologies for the future.
A friendly, approachable, knowledgeable team.
Qualifications are important, but integrity is equally as significant. You will find every member of our team to be friendly, approachable and passionate about IT.
We pride ourselves on the success of our internal recruitment process and we only employ engineers that have a proven record of demonstrating a high standard of customer service. We actively encourage our engineers to apply a no-jargon policy, communicating with our clients in a language they can understand.
That’s us!
We hope the above give you an insight into Bantu ICT Solutions. We are proud of our company and what we have achieved over the past 10+ years, but there is never room for complacency, only continuous improvement.
We love fixing computer issues, but we prefer to apply preventive measures…
If you have any more questions about Bantu ICT Solutions then complete the following form below and we will be happy to provide you with some feedback.