IT support for businesses with between 5 to 250 members of staff.
Acting as your full-time IT Support department, Bantu ICT Solutions takes complete responsibility of your network; managing all day-to-day IT related tasks – allowing you to concentrate on your business.
Changing your IT support company does not have to be stressful.
Bantu ICT Solutions will fully manage the transition of services from your existing IT supplier to IT Unlimited. We have over 10 years’ experience working with Small businesses who decided to move from their previous IT supplier because they were dissatisfied with substandard support levels and poor customer service.
Experience a better standard of IT support and elevated service levels with IT Unlimited.
A transparent IT support service.
Bantu ICT Solutions promises to deliver a completely transparent service to every IT Unlimited™ client:
- Transparent pricing – a completely ‘all-inclusive’ IT Support service at a fixed monthly fee
- Transparent service contracts – no hidden surprises. Straightforward Service Level Agreements
- Transparent service desk – guaranteed direct access to our service desk team and our web-based helpdesk
What is IT Unlimited?
Unlimited telephone and remote support
Provided by our Addis Ababa-based service desk. A truly unlimited telephone and remote IT support service delivered by a team of Microsoft and Apple certified professionals.
Unrestricted hardware support
Delivered by our fast and friendly professional field support technicians. Unlimited onsite support services for Addis Ababa and the surrounding counties.
A dedicated account manager.
Responsible for ensuring every client receives a consistently high level of service and communication.
24/7 network monitoring
Delivered through our real-time network monitoring solution. It allows us to monitor the most important elements of your computer network 24 hours a day.
Scheduled services
Automated backup and anti-virus checks. Scheduled software updates.
Service desk reports
Transparent monthly performance reports generated by our web-based helpdesk system.
Exclusive access
Exclusive access to other services and technologies including Complex Project Management and cloud-based services including Hosted Desktop as a service, Hosted Exchange and Online Backup.
Cross Platform Support
Cross-platform support and integration, including open and active directory, file sharing and Microsoft exchange server.
Multi-platform support.
IT Unlimited is available for users of Linux, Windows and Apple Mac technologies. We support many clients that utilise a cross platform environment.
We can assist with all elements of cross-platform support and integration, including open and active directory, file sharing and Microsoft exchange server.
Why choose Bantu ICT Solutions?
We are accountable – we acknowledge that we are accountable for the overall performance of your IT network
We offer Transparency - a transparent service desk, pricing and transparent service contracts
We offer Value for Money – we provide the best value small business IT support service in Ethiopia
We do not tie you into Long-Term Contracts – transparent ‘rolling’ IT service contracts
We build Long-Term Relationships – achieved through delivering a consistently high level of service
We employ Clever People - a high quality service can only be delivered by high caliber staff
We recognise that Knowledge is Power - maintaining a key understanding of the latest technologies
We invest in Staff Training – we invest heavily in staff training in order to sustain our high service levels
We don’t like Call Logging – we don’t use automated phone systems
We are Punctual – we guarantee that work will commence on all IT issues within the agreed SLA
We are Pro-active – providing a truly ‘Pro-active’ IT support service through pro-active server monitoring
Contact us today.
Complete the form below and get in touch with Bantu ICT Solutions today. Alternatively, you can speak directly with a sales associate now by calling +251 91 124 3852.